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Rotary Store Information |
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F.A.Q.How can I contact Rotary?United States Email: Customer Relations Dept. Phone: 800.445.5438 or +1.812.553.7186 Como contactarnos Comment nous joindre How do I order online? To order online, simply browse in the online catalog, put the products you want into your shopping cart, fill out the checkout form, verify the information, and click the "buy now!" button. We will get authorization to charge your credit card, and you'll get a receipt with an order number. You can print or save the receipt for your records. The products will be shipped to the shipping address you provide. What other ways can I order? Orders not placed with the Rotary Online Store must be placed with a Rotary Distributor. For more information, call 800.640.5438. International: click here for contact information. How can I view my order history? You will need to contact our Customer Relations Department: Email: userlink@rotarylift.com Phone: 800.445.5438 or +1.812.553.7186 You can get information about your current order, order history, and all other information you've provided in the past. It's a good idea to keep your information current, particularly the e-mail address. Where can I buy Rotary promotional items such as shirts, mugs, and caps? Click here to go to our promotional merchandise center. You can browse the online catalog and purchase right from our Website. ^ back to top Store SecuritySecure Communication with the Rotary Online StoreAll pages on the Rotary Store web site where you provide personal information use SSL (Secure Socket Layer) encryption. SSL codes information transferred between you and the server and renders it unreadable to anyone intercepting the information. Certificate Identification The Rotary Store is registered with independent site identification authorities. The certificate issued by the certificate authority confirms to your browser that you are communicating with the authentic Rotary Store site. The certificate enables secure communications and allows you to safely transmit sensitive information on the internet. Browser Compatibility To purchase from the Rotary Store, your browser must be SSL-enabled and JavaScript capable. We suggest Netscape Navigator 4.0 or higher or Internet Explorer 4.0 or higher. If your current browser does not meet these requirements, a newer version can be downloaded at the following locations: Netscape Navigator - or - Microsoft Internet Explorer. If you choose not to update your browser, you may contact the Rotary Customer Relations Dept. at 800.640.5438 for sales information. ^ back to top Shipping and HandlingF.O.B. Madison, Indiana. Rotary prepays the freight charges (excluding reconsignment and lift gate charges) to destination, excluding Alaska, Hawaii and Canada. There will be an additional $300 freight charge for orders shipped to Alaska, Hawaii and Canada. A shipping and handling fee will be added, by line item, to the invoice. Rotary reserves the right to use responsible freight carriers of choice.The following are three suggested options for delivery to final destination:
Warranties, Terms and ConditionsLimited WarrantyAll Rotary lifts are warranted to the original owner for one year from invoice date. Rotary Lift shall replace for the first year those parts returned to the factory which prove upon inspection by Rotary Lift to be defective. Rotary Lift shall pay for reasonable costs of transportation and labor for replacement of said parts for the first 12 months only. All Rotary Lift accessories are warranted to the original owner for one year from invoice date. Rotary Lift shall replace for the full year those parts returned to the factory which prove upon inspection by Rotary Lift to be defective. Rotary Lift shall pay for reasonable costs of transportation and labor for replacement of said parts for the warranty period. This warranty shall not apply unless the product is installed, operated, used and maintained in accordance with Rotary Lift’s specifications as set forth in Rotary Lift’s installation, operation and maintenance instructions. This warranty does not cover normal maintenance or adjustments, damage or malfunction caused by improper handling, installation, abuse, misuse, negligence, carelessness of operation, or normal wear and tear. In addition, this warranty does not cover equipment when unauthorized repairs or alterations have been attempted or made to the product. This warranty is exclusive and all other expressed or implied warranties including merchantability or fitness for a particular purpose are hereby expressly excluded. The remedies described are exclusive and in no event shall Rotary Lift be liable for any special, consequential or incidental damages of any kind including damages for breach of or delay in performance of the warranty. This warranty shall be governed under the laws of the State of Indiana, and shall be subject to the exclusive jurisdiction of the Court in the State of Indiana in the County of Jefferson. Rotary Lift Online Store Terms And Conditions Prices: Prices and specifications are subject to change without notice. All charges will be made at prices prevailing at time of shipment. Final prices include any local, state or federal taxes. Payment Terms: Authorized Credit card only. To pay by money order or certified check, contact Rotary Lift at 800.640.5438. Min. Billing: The minimum billing amount is $100.00 MSRP. Shipping & Handling: F.O.B. Madison, Indiana. Rotary prepays the freight charges (excluding reconsignment and lift gate charges) to destination, excluding Alaska, Hawaii and Canada. There will be an additional $300 freight charge for orders shipped to Alaska, Hawaii and Canada. A shipping and handling fee will be added, by line item, to the invoice. Rotary reserves the right to use responsible freight carriers of choice. Returned Goods Authorization (RGA)Policy: Returns must be accompanied by copy of original invoice and are subject to a credit deduction to cover transportation costs, 20% handling charge, and any necessary reconditioning costs. They must also be pre-approved for return and have an RGA# in plain view on, or inside of the package, and should be returned freight collect by one of our preferred freight carriers. These carriers include Roadway, Yellow Freight, Overnight, USF Holland, UPS and FedEx Ground. (Note: items over 125 lbs. should be sent by common carrier, items under 125 lbs. should be shipped by parcel carriers.) Do not return any goods COD, as our receiving department is unable to process these transactions. You will be responsible for any return freight charges. If you are unable to return certain goods freight collect, please submit the freight charges on your Service Activity Report Form, or on a separate invoice. If you prefer, and the package is able to be shipped by UPS, a call tag can be issued by simply calling Customer Service with the corresponding RGA#. Changes: Rotary reserves the right to change terms and conditions. Order Cancellation Policy Because non-standard products require additional engineering design time, special tooling and vendor requirements, production coordination and additional labor, a cancellation policy goes into effect 3 business days following the placement of the order. Non-standard product orders may be canceled or changed without penalty for 3 business days after the order date. Non-standard orders that are canceled or changed beyond the 3 day grace period but before production begins will be assessed a 20% charge of the order total. Any request to cancel a non-standard order, after production has been initiated, cannot be accepted. Due to the custom nature of these orders and lack of salability to others, purchaser shall be responsible to pay full amount to Rotary. Any request to change or cancel a standard order, after production has been initiated, may be treated as returned goods and may be charged a 20% return fee for lost time and costs involved in order set-up, manufacture, handling and preparation of shipment. ^ back to top Can't find the answer to your question? Contact our Customer Relations Dept. for assistance: 800.640.5438 |
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